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CUSTOMER SUPPORT SPECIALIST

13.02.2022
Yerevan, Armenia
Remote

Job description

Live support builds trust between the company and its clients, and no AI-based solutions can replace a real agent. As a Customer Support Specialist, you will be assisting customers on their questions, and more importantly – making their user experience better. Being a helping hand on the other side of the screen, you will fulfill Bankera’s promise of high-quality services, as well as contribute to the aim of creating long-term value. By joining our Client Support Specialist team, you will learn a lot about innovative FinTech solutions and acquire professional skills.

You should find it interesting to

  • Provide professional and informative solutions for customers via a live chat program
  • Try to help and solve our customers' inquiries in order to create the biggest possible customer satisfaction
  • Everyday learning about cryptocurrencies and payments industry

We would love you to have
  • Interest in modern technology
  • Ability to communicate with clients in a written way
  • Fluency in English (additional languages is an advantage)
  • Good-problem solving skills
  • Positive, diplomatic, and proactive attitude
  • Attention to detail
  • Adaptability and flexibility


Perks of working at Bankera
  • Flexible working hours and possibility to work from home
  • Competitive salary
  • Team building events, summer/winter parties with games, shows, tastings, food coupons and various gifts
  • Employee referral program - you can get up to 1500 Euros for recommendation
  • Professional and personal development - office library, learning days, global & local conferences
  • Solid IT infrastructure
  • Talented international team
  • Progressive vacation policy - stay with us and additional vacation days will be added to your holiday allowance
  • Fully paid educational leave - get an extra 5 days fully paid holidays per year to get ready for your exams, dissertation and etc
  • Health Benefits - online workouts, discounts for gym memberships and optical services, you do any sport - we will sponsor you
  • Free Bankera services and card

Salary
Salary for this position depends on your experience, competence, and motivation.


By applying for this job position you confirm you have read and understood Candidate Privacy Notice (careers.bankera.com/en/candidate-policy/)

Confidentiality guaranteed. Only selected candidates will be informed.

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About the Company

Vilnius, Lithuania

Bankera is an international payment services business, offering solutions to individuals and companies. It is built with a focus on digital businesses; hence it welcomes clients fr... Read More

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